Privacy Policy
This Privacy Policy explains how Focus Frame handles personal data in connection with its photography services, website use, and client communications. It applies to inquiries, bookings, studio and on-location sessions, proofing, file delivery, and related administrative activities.
Contact Information
How We Use Data
We use personal data to respond to inquiries, assess project scope, prepare quotes, plan sessions, review shot lists and reference materials, coordinate product delivery, manage bookings, process payments, provide proof galleries and edited file delivery, maintain records, improve our website and services, and comply with legal and accounting obligations.
Service Providers
We may share personal data with payment processors, website and hosting providers, communication tools, file delivery services, and other operational vendors that help us run the business. These parties are expected to use the data only for the services they provide to us and to handle it with appropriate confidentiality and security measures.
Legal Disclosure
We may disclose personal data where required or permitted by law, regulation, court order, or lawful request from a public authority. We may also share information to establish, exercise, or defend legal claims, or to protect the rights, safety, or property of our business, clients, or others.
Subject to legal limits, you may request access to your personal data, ask for correction of inaccurate information, and raise concerns about how your data is handled. In some cases, we may need to keep certain records for legal, contractual, or operational reasons even if a request is made.
To protect privacy, we may ask for information needed to verify a request before acting on it. We will respond within a reasonable period and in accordance with applicable law. If a request cannot be fully granted, we will explain the reason where appropriate.
We retain personal data for the period needed to manage inquiries, complete projects, maintain business records, resolve disputes, and meet legal, accounting, or operational requirements. When data is no longer needed, we delete it or anonymize it where practical. Some records may be kept longer if required by law or to document completed services.
We may update this Privacy Policy from time to time to reflect changes in our services, data handling practices, or legal requirements. The revised version will apply from the date it is posted unless a later effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it.
Data We Collect
We may collect contact details, inquiry content, booking information, project briefs, reference materials, shot lists, product details, payment-related records, communication history, proofing and delivery preferences, and technical data such as device and usage information. Where needed for studio or on-location work, we may also process information about the products submitted for photography and the logistics of the session.
How We Collect Data
We receive personal data from website forms, email, phone calls, planning calls, booking discussions, uploaded files, review of reference images, proof gallery activity, payment processing records, and routine website interactions. We may also generate internal notes and service records based on those interactions.
Cookie Types
The site may use essential cookies to support core functions, preference cookies to remember settings, and analytics cookies to understand general site use. Cookies may be session-based or persistent, depending on their purpose. We do not use cookies to collect more information than is reasonably needed for operation and service improvement.
Cookie Controls
You can usually control cookies through your browser settings, including blocking, deleting, or restricting certain cookies. Some site functions may not work properly if cookies are disabled. Where the site presents cookie choices, your selections will be applied to the extent supported by the site and your browser.